As soon as your package is shipped, we will send you an email containing a tracking link. All packages are scanned and tracked, whether they are delivered to a collection point, parcel locker or your door.

Delivery companies occasionally fail to send a notification, so your package may have arrived without you being notified. Check the tracking link in your shipping confirmation for the latest collection and delivery information.

If you still cannot locate your package, contact us and we will help you.

We send an order confirmation immediately after your order is placed. If you have not received it, please check your spam or junk folder.

If you may have entered the wrong email address, contact us. We can update your address and send you a new confirmation.

We may be able to change your order if production has not yet started. Contact us as soon as possible and tell us what you would like to change.

Once production has started or the order has been shipped, we can no longer make changes.

Yes. All our packages are trackable. We will send you a shipping confirmation containing a tracking link as soon as your package has been dispatched.

If you have not received the message, please check your spam or junk folder. Open the tracking link and select the package number to view the latest status on the delivery company’s website.

Visit our delivery information page for current production times, delivery estimates and shipping prices.

Klarna sends the invoice directly to the email address provided when the order was placed. We do not include an invoice inside the package. The invoice is normally sent when your package is dispatched.

Use the support button in the lower-right corner or email us at support@teddypost.com. We will respond as soon as possible.